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On Aug.1st,2015 I went to Top location 181 to cash a check because the store is right across the street from my home and it's convient for me.I waited in a long,long line as usual waiting for the CSR to acknowledge us and apologize for the long wait and let us know they will be right with us but nooo the two females kept right on working at a slow pace.Before I finish with my issue let me say that the gentleman before me had the same issue that I had and he had experience the same issue before.The CSR put my check through the machine and ask me to run my social twice and I did just that then she informed me that my check was declined as well.This is the 3rd time i had this issue with TOP'S machine,the 1st time I was giving a 1800- number to call and i called while i was still in the store and the rep. over the phone ask me for the denial code for the check,I gave it to her and she confirm my social and had me ask the CSR behind the counter to rerun the check and she did and successfully my check was processed.

The 2nd time it occurred a CSR that was familiar with the issue just decided to rerun it without calling the 1800-number because she was familiar with the issue and how to resolve it. This particular day on the !@st of Aug.2015 we was told they could not rerun the checks and it was nothing they could do.I thought she was going to give me the 1800 number so I ask to speak to the manager who had the same I donot give a dam attitude and refuse to rerun the check and I asked him why not he said because we donot have to and I ask him what was his name and he pointed at his badge with a *** attitude that his name was Mike.The situation got confrontational to the point where other customers observed and listen then whispered. I left the store upset and went to Price chopper not to far from home. The CSR there was so friendly and greeted all customers, I explained to her my issue and she LOL and she told me they was well aware of the situation with Tops and their check machine and that They have so many angry customers that come to them after leaving the store.

Price chopper associate also each time the checks are processed through them successfully each and every time.I know without a shadow of a doubt Tops machine is declining customer's check and why is a mystery to me. Perhaps their no more money if that's the case why not inform us,and the I donot care attitude is uncall for and I refuse to shop or go to Top ever again in my life.If i give out of milk or eggs I rather get in my vehicle and drive to Price chopper or other stores in the area. You guys must realize TOP's store prices is ridiculous high and then when you do go and shop there you have deal with slow,rude uncaring workers and managers.

Your competitors business is successfull and more friendly.No more money orders,stamps western union etc. at Top store 181 or any of your locations.

Reason of review: Poor customer service.

Tops Friendly Markets Cons: Customer service and store manger.

Location: Ithaca, New York

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Guest

Just so you know Tops uses the company "Certegy" to confirm or deny checks. Tops itself has nothing to do with whether or not the check goes through or not.

If your check is being denied that means something is wrong with your check. They're not even suppose to inform you of the denial code so you are lucky they even told you.

It's a grocery store. Not a bank.

Guest

People move at their own pace. Sometimes they are slow due to an injury or disability.

You are being rude by being impatient. Also for crying out loud please don't mistake not getting your way as rudeness.

Quaron Gcz
reply icon Replying to comment of Guest-1054769

I agree, hopefully he is injured one day himself and someone bashes him for being slow due to his injury.

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